If it's broken,
we'll fix it.
All goods sold are not returnable, refundable nor exchangeable for cash/store credits. This is applicable to both domestic/international orders. We would only provide an exception in the event that the product is faulty or damaged upon receipt, as well as products covered by our In-House Warranty (as opposed to Manufacturer's Warranty). Terms & conditions apply.

Change it.
We will gladly exchange the product upon presentation of the original iWorld Sales Invoice + Warranty Card (if available) if the product is deemed to be faulty or damaged upon receipt. Similarly, the same would apply for products covered by our In-House Warranty. Terms & conditions apply.

Return it.

The appropriate returns policy must be followed for the exchange. Delivery and packaging charges are refundable if as a result of our error the goods were supplied incorrectly. These delivery and packaging charges are not refundable except as expressed here and iWorld reserves the right to apply or waive the delivery and packaging charges at our absolute discretion.

Think about it.
What you need to know.First.
Most of Apple products are covered with a One (1) Year International Warranty from the date of purchase & subsequent product registration. The iPhone is the only exception, and the iWorld In-House Warranty would come into play in the absence of an official Apple warranty. Most electronic accessories would have their own manufacturer's warranty - if not, it would be covered by a standard Three (3) Months Limited Warranty. All non-electronic accessories (such as iPhone leather case, iPad folio case, etc) would be covered by a limited Seven (7) Days Limited Warranty against defects only.

Consider it done.
This is how you do it.
All goods to be returned, be it defective or otherwise, will require you to notify us in advance via email of your intention to return and must include the following information:

• Name and Address Details

• Product Description and SKU

• Date of Purchase/Invoice Number

• Reason for the Return

A photocopy of the sales invoice & warranty card must be included with the returned product and the product must be shipped to the following address :

RENORAINE

40A Jalan Impian Emas 4

Taman Impian Emas

81300 Skudai

Johor MALAYSIA

iWorld accepts no responsibility for loss or damage occurring during transport of the return.

Unless stated otherwise under this Returns Policy, iWorld reserves the right to refuse any returns that are :

• incomplete or have missing parts,

• are not returned in their original packing,

• either the product or packaging is damaged during transport or

• the customer simply does not want the purchased item.